Legal

Terms of Service

Effective August 31, 2026 · King Research LLC

Draft for review. Highlighted items must be confirmed before this page is published, and this draft should be reviewed by an attorney. Remove this notice when final.

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and King Research LLC, doing business as KingCRM ("KingCRM," "we," "us," or "our") [CONFIRM: operating entity]. They govern your access to and use of the KingCRM website (kingcrm.io), platform (app.kingcrm.io), mobile and desktop applications, and related services (together, the "Service").

By creating an account, clicking to accept, making a payment, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not use the Service.

2. The Service

KingCRM is a cloud-based customer relationship management and communications platform built for real estate wholesalers and investors. Depending on your plan, it includes contact and pipeline management, two-way texting and calling, email, follow-up automations, calendars and booking, websites and funnels, reporting, mobile applications, and additional features we may add over time.

We continually improve the Service and may add, change, or remove features. We will not materially reduce the core functionality of your paid plan during a billing period without notice.

3. Eligibility and accounts

You must be at least 18 years old and use the Service for business purposes only.
You must provide accurate, current, and complete registration information and keep it updated.
You are responsible for safeguarding your credentials and for all activity under your account, including activity by team members and users you add. Notify us immediately of any unauthorized use.
You may not share a single account among multiple businesses or resell access to the Service unless we have authorized you in writing.

4. Subscription, fees, and billing

Plan and price. The KingCRM All Access plan is $147 per month, unless different pricing is displayed at checkout or agreed in writing. Subscriptions are billed monthly in advance and automatically renew each month until canceled.
Usage-based charges. Text messaging, voice calls, phone numbers, email sending, and certain AI and premium features are billed based on usage at the rates displayed in your account. Usage charges are in addition to your subscription fee and are charged to your payment method as incurred or funded through a prepaid usage balance, as shown in your account. [CONFIRM: rebilling method and markup as configured in SaaS Configurator]
Trials and promotions. If you receive a free trial or promotional period (for example, a student offer), your paid subscription begins automatically when that period ends unless you cancel before then. Promotional offers may be limited to eligible users and may not be combined.
Cancellation. You may cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period, and you keep access until then. Subscription fees and unused usage balances are non-refundable, including for partial months, except where required by law.
Failed payments. If a payment fails, we may retry the charge and notify you. We may suspend or terminate your account for non-payment after notice, and may reactivate it when the balance is paid.
Price changes. We may change subscription or usage pricing with at least 30 days' notice by email or through the Service. Changes apply at your next billing cycle after the notice period. Continued use after that date constitutes acceptance.
Taxes. Fees exclude taxes. You are responsible for any sales, use, or similar taxes, which we may collect where required.
Chargebacks. Please contact us before disputing a charge with your bank. We may suspend accounts with unresolved chargebacks and recover any fees or costs resulting from disputes made in bad faith.

5. Acceptable use and communications compliance

The Service lets you contact people by text, phone, and email at scale. You are solely responsible for ensuring that your use of these features complies with all applicable laws, rules, and industry guidelines, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the CAN-SPAM Act, federal and state Do-Not-Call rules, state telemarketing and consent laws, call-recording consent laws, carrier and CTIA messaging guidelines, and 10DLC brand and campaign registration requirements.

You agree that you will:

Obtain and document all legally required consent before texting, calling, or emailing any person, and be able to produce that consent on request.
Honor opt-out requests promptly and maintain internal do-not-contact records.
Not send content that is illegal, deceptive, harassing, threatening, or prohibited by carriers, including content related to sex, hate, alcohol, firearms, tobacco, cannabis, or illegal substances.
Not use purchased, scraped, or otherwise unlawfully obtained contact lists in violation of applicable law.
Not attempt to evade carrier filtering, spoof sender identity, or circumvent registration requirements.
Not interfere with or disrupt the Service, probe its security, reverse engineer it, introduce malware, or access it through automated means we have not authorized.
Not use the Service to infringe intellectual property or privacy rights, or to violate any law.

We may throttle, filter, suspend, or terminate messaging, calling, or your account, with notice where practicable, if we believe your use violates this Section, creates legal or carrier risk, or is flagged by carriers, registrars, or partners. Carrier and registrar decisions about your messaging traffic are outside our control.

6. Your content

You own the contacts, leads, messages, recordings, files, and other content you upload to or generate in the Service ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and back up Customer Content solely to provide, secure, and improve the Service and as you direct.

You are responsible for the legality, accuracy, and appropriateness of Customer Content and for having all rights and consents necessary to use it in the Service, including consent to record calls where required. Data you import from third-party sources (such as skip-tracing or list providers) is provided by those sources, and we do not warrant its accuracy.

7. Our intellectual property

The Service, including its software, design, templates, snapshots, workflows, documentation, and branding, is owned by KingCRM and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription in accordance with these Terms. All rights not expressly granted are reserved. If you send us feedback or suggestions, we may use them without obligation to you.

8. Third-party services and phone numbers

The Service relies on third-party providers, including payment processing by Stripe, telecommunications carriers, email delivery providers, and cloud infrastructure. Their availability and performance are outside our control, and their terms may apply to your use of related features. Integrations you connect to your account are governed by the third party's terms.

Phone numbers provisioned through the Service are made available for your use during your subscription and remain subject to carrier rules. Numbers may be reassigned or released after your account is terminated or a number is inactive. We recommend porting any number you wish to keep before cancellation.

9. AI features

Some features of the Service use artificial intelligence, including AI agents that may place calls, send messages, qualify leads, or generate content on your behalf. AI outputs can be inaccurate, incomplete, or inappropriate for a particular situation. You are responsible for reviewing and supervising AI features, for ensuring that any disclosure and consent requirements for AI-generated or automated calls and messages are met where required by law, and for all communications sent from your account, whether created by you or by an AI feature. AI features may be offered in beta, may be limited to certain plans, and may be modified or withdrawn at any time.

10. No guarantee of results

The Service is a tool. We do not guarantee that using it will generate leads, appointments, contracts, closed deals, revenue, or any particular business outcome. Any examples, statistics, or testimonials describe individual experiences and are not promises. Nothing in the Service constitutes legal, tax, financial, or real estate advice.

11. Availability and support

We use commercially reasonable efforts to keep the Service available, but scheduled maintenance, updates, and third-party dependencies may cause interruptions. We do not offer a service-level guarantee unless agreed in a separate written agreement. Support is available by email at [support@kingcrm.io — confirm once Workspace is set up] during regular business hours, and through resources we make available in the Service.

12. Privacy and confidentiality

Our collection and use of personal information is described in our Privacy Policy. Each party will protect the other party's non-public business information with at least reasonable care and use it only as needed to perform under these Terms, except where disclosure is required by law.

13. Term, suspension, and termination

Your subscription is month-to-month and continues until canceled by you or terminated by us. We may suspend or terminate your access, with notice where practicable, if you breach these Terms, fail to pay, create legal or security risk, or engage in abuse of the Service or our team.

After termination or cancellation, your Customer Content remains available for export for 30 days [CONFIRM: retention window], after which we may delete it. We are not liable for deletion of data after that period. Sections that by their nature should survive termination, including fee obligations, ownership, disclaimers, limitation of liability, and indemnification, will survive.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT MESSAGES AND CALLS WILL BE DELIVERED.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KINGCRM AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE SUBSCRIPTION FEES YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WIRELESS CARRIERS ARE NOT LIABLE FOR DELAYED OR UNDELIVERED MESSAGES.

16. Indemnification

You will defend, indemnify, and hold harmless KingCRM and its owners, employees, contractors, and providers from any claims, damages, penalties, fines, and expenses (including reasonable attorneys' fees) arising out of or related to (a) Customer Content, (b) communications sent from or through your account, including claims under the TCPA, Do-Not-Call laws, or similar laws, (c) your violation of these Terms or applicable law, or (d) your dispute with any person you contact using the Service.

17. Governing law and disputes

These Terms are governed by the laws of [State of formation or principal place of business — confirm], without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in [County, State for venue — confirm], and you consent to their jurisdiction. [ATTORNEY DECISION: whether to add a binding arbitration clause and class-action waiver here.]

18. General terms

Entire agreement. These Terms, the Privacy Policy, and any order or checkout page form the entire agreement between you and KingCRM regarding the Service and supersede prior agreements.
Changes to these Terms. We may update these Terms. We will notify you of material changes by email or through the Service before they take effect. Continued use after the effective date constitutes acceptance.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Notices. We may send notices to the email address on your account. You may send notices to us at the contact information below.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including carrier outages, internet failures, natural disasters, or government action.
Severability and waiver. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
Independent parties. The parties are independent contractors. No partnership, joint venture, or agency is created.

19. SMS program terms for KingCRM messages

This Section applies to text messages that KingCRM sends to you (not to messages you send to your own contacts through the Service). By providing your mobile number and opting in, you consent to receive account notifications, onboarding and support messages, and, if you separately opt in, marketing messages from KingCRM. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel marketing messages, and reply HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile information.

20. Contact

Questions about these Terms: [support@kingcrm.io — confirm once Workspace is set up], or by mail at King Research LLC, [Business mailing address — confirm].